What We Do

We help our clients stop guessing whether their messaging is effective—and give them the confidence of knowing for sure. Through years of testing high-stakes communications, we’ve helped clients develop winning messages and jettison failing ones. In short, we research…then refine…so our clients’ messages resonate. We will do the same for you.

Research

We use a variety of research techniques, but the one we’re best known for is dial testing. Here’s how it typically works: We arrange our clients’ messaging and their critics’ messaging as a point-counterpoint video exchange—one that we show to focus group respondents. These respondents use wireless handheld dials to react to the messages, moment-to-moment. On a continuous basis we measure how strongly the audiences agree or disagree with it on a zero-to-100 scale.

This wireless hand-held dial gathers an audience member's moment-to-moment reaction.

This wireless hand-held dial gathers an audience member's moment-to-moment reaction.


Refine

Based upon the dial feedback and the conversations that follow, we analyze the information we’ve gathered and refine our clients’ messages, working closely with them. We then test the new messaging, gather additional insights, submit a detailed report of our findings, and make further actionable recommendations based upon this knowledge.


Resonate

When clients know what messaging works and what doesn't work, they gain the confidence that they’re communicating effectively. That leads to winning messages.